Reservation Agent / Reservation Coordinator Hotel (m/f/d) in Winterberg
About the Position
To strengthen our team, we are looking for a Reservation Agent / Reservation Coordinator (m/f/d) for our location in Winterberg.
In this role, you will play a key part in guest communication and reservation management for our holiday accommodations. You will be the first point of contact for our guests and support them from the initial booking inquiry through to their arrival.
Your Responsibilities in Reservation & Guest Services
- Handling and responding to booking inquiries from international guests
- Managing reservations, guest data, and booking processes
- Providing guest support via phone and email
- Advising guests on their stay, check-in procedures, and accommodation options
- Supporting the active sales of our holiday accommodations
What You Ideally Bring
- Completed secondary education (Realschule, Fachabitur, Abitur) or a university degree
- At least 1 year of professional experience in areas such as:
- Reception
- Front Office
- Dispatching / Coordination
- Hotel reservations
- Guest services
- Strong service orientation and enjoyment in working with people
- Structured and self-reliant working style
- Good knowledge of Microsoft Word and Excel
- Good German and English language skills (Dutch is a plus)
- Driver’s license is an advantage
